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Insights & News
Expert perspectives on healthcare BPO, insurance enrollment, and contact center operations.
Industry Insights
Feb 15, 2026Dai Barth
Navigating the Complexities of Medicare Enrollment in 2026
With changing regulations and increasing competition, ensuring your Medicare enrollment strategy is both compliant and effective is more crucial than ever.
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Technology
Jan 28, 2026Casey Thomas
How Beacon RX Reduces Document Acquisition Times by 40%
Chasing medical records is a massive bottleneck. Learn how our proprietary technology automates the process and frees up your agents to focus on the patient.
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Best Practices
Jan 12, 2026Dominion Strategy Team
The Empathy Gap: Why Off-Shore Contact Centers Fail in Healthcare
When dealing with sensitive medical information or complex insurance plans, cultural nuance and empathy are not optional. They are the product.
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