What We Do
Services Built for Regulated Industries
Licensed Insurance Sales
Dominion can handle all of your enrollment needs including Medicare, ACA, Under 65, Final Expense, and Ancillaries. Our licensed agents handle recruiting, training, licensing, carrier appointments, and enrollment support.
Learn MoreMember Engagement Services
Dominion's experienced domestic, non-licensed engagement teams support the full member journey. Services include welcome calls, third-party verification, inbound transfers, appointment scheduling, and follow-up related to ANOC communications.
Learn MoreDocument Acquisition & Management
Using Dominion's proprietary software platform Beacon, our team manages the entire document acquisition and verification workflow.
Learn MoreLead Generation
Dominion provides rapid lead engagement using domestic outreach agents who respond to new inquiries within seconds via outbound calls, SMS, and live chat.
Learn MoreCustomer Experience Services
Dominion helps organizations deliver exceptional customer experiences by integrating engagement services into existing omnichannel strategies.
Learn MoreInsurance & Business Consulting
With over 25 years of insurance and call center operational experience, Dominion provides consulting services for launching and scaling new business models.
Learn MoreOur Advantage
Why Organizations Choose Dominion
How We Work
From Assessment to Optimization
Assess Needs
Understand operational gaps and growth goals.
Design the Program
Build a customized service strategy aligned with compliance and customer experience.
Deploy Teams & Systems
Integrate licensed agents, engagement teams, and supporting technology.
Optimize Performance
Continuously improve conversion, retention, and operational efficiency.